ShareWine Buyer Protection
On ShareWine, you can feel 100% safe when purchasing wine on the marketplace, regardless of where the seller is located in Europe. ShareWine's secure trading system includes both secure payment and shipping, as well as the option for support if you need it.
The Buyer Protection fee amounts to 8% of the purchase price* (or 12.5% on purchases from ShareWine) and is automatically added to the transaction. The exact amount is always clearly stated when placing a bid, where you can also see the item’s total price including buyer protection. Buyer protection is only paid if you win the auction or purchase a fixed-price item.
Buyer protection helps us offer you a range of integrated services and support, so you can trade securely on the marketplace.
Please note that you can get a 2% Buyer Bonus return on your purchases. Learn more here
The Buyer Protection provides you:
Verified sellers
ShareWine verifies the identity of all sellers on the marketplace, so everyone can trade safely.
Secure Payment
ShareWine has integrated a Secure Payment service on the marketplace, which is a service where your payment is securely deposited with our global payment provider (Stripe), while the transaction is in progress. Only after you've received the wine, the payment will be transfered to the seller.
Support
If any unforeseen issues arise during your trades, our support team is always ready to assist you. You are welcome to contact us via email: hello@sharewine.com
* Taking effect from 22nd of April 2024.